Privacy Policy | VictorySync

Effective: August 19, 2025

Scope

This Policy covers visitors to victorysync.com, prospects, and customers who use our Services. If a separate agreement applies to your engagement with us, that agreement controls where it conflicts with this Policy.

Information We Collect

Contact & Business Data: name, company, role, email, phone, addresses.
Communications: messages, call recordings/voicemails (where permitted), meeting notes.
Service & Account Data: project settings, usage logs, CRM records you share.
Device/Usage Data: cookies, IP address, pages viewed, browser type, timestamps.
Payment/Billing: limited billing details processed by our payment processors; we do not store full card numbers.

How We Use Information

Provide, operate, and improve the Services; support and quality assurance.
Communicate about appointments, updates, invoices, and administrative notices.
Configure integrations (telephony, CRM, analytics) you request.
Detect, prevent, and address security, fraud, or abuse.
Comply with legal obligations and enforce agreements.

Legal Bases (EEA/UK)

Contract: to deliver Services you request.
Legitimate interests: to secure, improve, and support our Services.
Consent: for optional activities such as certain cookies or SMS programs.
Legal obligation: to meet regulatory and tax requirements.

Cookies & Analytics

We use cookies and similar technologies to operate and improve the site and understand usage. You can control cookies through your browser settings. Where required, we obtain consent before setting non-essential cookies.

SMS Program Privacy

If you opt in to our service-related SMS Program, we process your mobile number and message content to deliver confirmations, reminders, and status updates. Message & data rates may apply. Message frequency varies.

Opt-out: reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.
Help: reply HELP or email info@victorysync.com.

We do not sell or share mobile numbers for third-party marketing. We do not use public URL shorteners in SMS. Texts are sent via registered A2P 10DLC and/or verified Toll-Free programs through vetted providers and are intended for non-marketing communications unless you separately consent to marketing.

Sharing of Information

Service providers/sub-processors (telephony, email, CRM, analytics, hosting, payments) bound by confidentiality and security obligations.
Business transfers (merger, acquisition, asset sale).
Legal compliance and protection of rights.

Data Retention

We retain information as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Call recordings and SMS logs are retained per your instructions and our retention policies.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of data processed. No system is 100% secure; use strong passwords and notify us of suspected unauthorized activity.

International Transfers

We are based in the United States and may process data in the U.S. and other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

Your Privacy Rights

EEA/UK: rights to access, correct, delete, restrict, object, and data portability; you may lodge a complaint with your supervisory authority.
California (CPRA): rights to know, delete, correct, limit use of sensitive data, and opt out of certain sharing. We do not sell personal information.

To exercise rights, contact privacy@victorysync.com or info@victorysync.com. We will verify your request as required by law.

Children

Our Services are for business users and not for individuals under 13. We do not knowingly collect personal information from children under 13.

Changes

We may update this Policy; material changes will be posted with a new effective date. Continued use after changes acknowledges the updated Policy.

Contact

VictorySync LLC, New Jersey, USA
Email: privacy@victorysync.com or info@victorysync.com